Looking out for an older neighbour in winter

Ask before you act

Start by asking how the person is getting on and what they would find useful. Agree a convenient way to stay in touch. Respect their independence and preferences; being older does not mean someone needs the same help as another person.

Offer specific practical help

You could offer to collect shopping, help arrange a delivery or accompany them to an appointment. If they need help obtaining prescribed medicine, ask them to contact their pharmacist or prescriber about the appropriate arrangement. Do not change medication or assume you can collect it without their agreement.

Help them find reliable winter advice

If they are worried about warmth or heating costs, help them find current NHS winter-health information and local support. Arrange repairs through an appropriate professional. The NHS page below covers warmth, winter health and where to seek advice.

Make shared plans for bad weather

Ask whether a delivery or a lift would be welcome if paths are icy. Offer help with an entrance or walkway only where you can do so safely. Agree what to do if an expected call is missed, and who they would like contacted. Do not remove belongings or enter their home without permission.

• Look Out For Your Elderly Neighbours In Cold Weather

Listen and seek appropriate help

Take a concern seriously without trying to diagnose it. Encourage the person to speak with their GP, pharmacist or local support service about health or care needs. For an immediate danger, use the appropriate emergency service. Friendly contact complements professional support; it does not replace it.