On this page
Your enquiry
We use the contact details and message you provide to respond to your enquiry. The website saves your enquiry in our restricted staff inbox and sends a notification through Postmark. An acceptance message means the delivery service accepted it; it does not confirm inbox delivery or a booking. Please leave out medical records, bank details and identity documents.
Delivery protection
To prevent duplicate messages and limit automated requests, the website retains keyed hashes of the enquiry reference, message, contact detail and network address, together with delivery status and receipt identifiers, for up to seven days. The delivery ledger does not store the message or contact details themselves. Email and hosting records are handled separately.
Ask us and messaging the team
The Ask us assistant matches general questions in this browser tab using approved site information. It does not read private arrangements or book a service. Questions are not sent to an AI provider. To contact the team, choose Message the team, enter your contact details and an editable message, then review and press Send message. Only those details and that message go to our restricted enquiry inbox and email delivery service; the rest of your chat is not sent. Questions and unsent contact details are not saved in browser storage. Clearing questions or reloading does not delete an enquiry already sent.
Chat improvement signals
Helpful / Not helpful sends only an answer code, version and feedback choice when you click it. Separately, the optional Chat improvement signals choice allows answer-topic codes for unanswered questions and failed message attempts. It is off until you choose it, expires after 180 days and can be withdrawn in Privacy choices. Browser Do Not Track and Global Privacy Control disable these optional signals. No question text, contact details or recordings are included. The server uses a daily coded network-address value to limit misuse; abuse records expire after 24 hours. Feedback and answer history are kept for ongoing review, with no automatic deletion period. Staff review and approve corrections; visitor messages never automatically change answers.
Marketing is a separate choice
You do not have to agree to marketing to ask a question or request help. This form does not subscribe anyone to marketing.
Cookies and analytics
Google advertising measurement sends limited cookieless signals, including technical request information, when optional cookies are declined. Accepting advertising measurement allows advertising cookies and advert-click identifiers to measure enquiries and calls. Optional Google Analytics requires its separate choice. Email/phone matching, enhanced conversions and personalised advertising stay off. Forms work either way. Change your choices using Privacy choices; they last 180 days. Enquiry field values and receipt identifiers are excluded from measurement events.
Contact us about your information
Please contact info@directfuneral.co.uk about your information.